As winter temperatures settle in, more and more Bios DryCal® users will be faced with the prospect of using their Defender/Definer unit below the instruments’ rated temperature low of 0 degrees Celsius for volumetric measurements. It is this time of year where we start to field service calls related to the graphite piston sticking and, though a serious issue, it may be simply rectified in the field saving your unit a trip back to the factory for service.
As users take their Defender or Definer from a cold environment to a warm environment, there is a risk of condensation formation inside the unit. If condensation occurs inside the glass tube, the graphite piston will stick to the tube and the unit will become inoperative.
If you discover condensation within your Defender or Definer unit, simply place the Defender or Definer in a warm environment for 24 to 48 hours and the condensation will dissipate and the unit will return to normal operation. If this does not rectify the issue, please contact us today at firstname.lastname@example.org.
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