The DryCal® line of gas flow calibrators is a highly sophisticated set of products that need to be cared for and calibrated only by a qualified lab in order to maintain its extremely high level of accuracy and reliability.
Mesa Labs is the only laboratory that can perform a DryCal® calibration in the US. Third party calibration laboratories can’t adjust your DryCal® instrument. These other labs can only perform verifications, not calibrations. This means that they cannot reset calibration points, perform repairs and maintenance with authorized parts, provide hardware and firmware updates or even check and change batteries. Third party facilities may provide a calibration certificate, however the DryCal® unit has not been adjusted according to factory standards during the third parties calibration process. What these other laboratories may be able to do is issue a NIST-traceable certificate that identifies the DryCal® unit falls within claimed accuracy specifications. Mesa Labs ISO 17025 documentation can be found here.
To request an RMA to have your DryCal® unit service by Mesa, click here.
For further information please contact firstname.lastname@example.org or speak with a customer service representative.
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